Reviews

4.9
4.9 out of 5 stars (based on 34 reviews)
Excellent91%
Very good6%
Average3%
Poor0%
Terrible0%

Quality/Price/Professionalism 5/5

February 11, 2024

I got in touch with Austin Decks on a Friday and wow, was I blown away by their speedy reply in less than an hour! By the following Monday, they were right at my doorstep, exactly on time. In just a week my project was all wrapped up, two whole days earlier than we thought. They were so tidy, leaving no trace behind, as if they’d magically done all the work without setting foot on the property.

Now, while I’m all about getting good value for my money and top-quality work, which they absolutely delivered, I’ve got to say, the way they handled everything was just stellar. There was zero time wasted, no sitting around waiting for things to happen, and they were on the ball with every single request and piece of feedback I had. Honestly, the way they operate should be a lesson for all those other contractors out there. I ended up with exactly what I wanted, and the whole journey felt like a walk in the park. Absolutely thrilled with the results.

Danny Zaccarro

Pergola

February 7, 2024

Our experience purchasing a pergola with JAK was fantastic. The team was exceptional from start to finish. From the sales and design phase through planning, installation, and follow-up, everything proceeded smoothly and was completed ahead of schedule. A special shoutout to the incredible installation crew for their hard work and efficiency. They arrived on time, worked diligently, and wrapped up the project sooner than anticipated.

We’re thrilled with the outcome and can’t recommend JAK enough. They’re not just honest and fair in pricing but also deliver outstanding quality. We’re looking forward to adding a Trex deck to our home soon.

Steve Austin
Verified

Austin deck delivers!

November 11, 2023

We’ve teamed up with Austin Deck on a bunch of projects, and let me tell ya, they bring top-notch craftsmanship and service every single time. It’s a rare find to get this kind of all-around satisfaction these days. Honestly, I wouldn’t even think of working with anyone else. And they’re straight shooters too! This combination is unbeatable. You won’t be let down, that’s for sure.

Jason S. Morris
Verified

honest people

October 7, 2023

They did a tremendous job with building our new deck. The price was fair and the project was delivered on time. The crew was very respectful of our property – overall super satisfied.

Marek J
Verified

They are great

June 10, 2023

Very satisfied with my new deck. Very reasonable pricing with outstanding service and quality. They were punctual on the site and left the place spotless.

Saviljovic Nikola

first class

June 5, 2023

Another great project completed by the atx decks team. First class work and a fair price,,,thanks guys!

Frank Hoff

High quality

June 4, 2023

Excellent job and detail oriented. Sanded the handrails and counter sink deck nails. The wait was worth the quality job they performed.

Eric S
Verified

ok...

May 22, 2023

The work was done promptly and at a good price. My only complaint was that I had asked one of the posts to be 15″ from a wall, to accomodate a French Drain. This did not happen

Jarek Pavlow
Verified

Response from Austin Deck Builders

Dear Jarek,

Thank you so much for sharing your feedback with us. We truly appreciate the time you’ve taken to let us know about your experience. I’m glad to hear that our work was completed promptly and at a satisfactory price point. However, I’m genuinely sorry to learn that we missed the mark regarding the specific placement of one of the posts to accommodate your French Drain. This is certainly not the standard we aim for.

I’ve already forwarded your comments to our team and I want to assure you that we’re taking your concern very seriously. First thing tomorrow morning, a member of our team will reach out to you to understand what happened and discuss how we can make things right. Our commitment is to ensure that every detail of our service meets our high standards, and it’s clear we have an opportunity to improve based on your experience.

Please know that we strive for perfection in every project we undertake, and it troubles us to hear we’ve fallen short of your expectations, no matter the scale of the oversight. Your satisfaction is our top priority, and we’re eager to resolve this matter to your complete satisfaction.

Thank you again for bringing this to our attention. We’re looking forward to speaking with you soon and finding a solution that exceeds your expectations.

Warm regards,

Matt

Friendly service

May 22, 2023

Brandon was very accommodating of our requests and provided a friendly and quality service. 5/5 would hire again.

Dr.Patel S
Verified

Good

May 16, 2023

They did a good job on our deck but we had a few delays which could have been avoided

Marcus c
Verified

Response from Austin Deck Builders

Hi Marcus,

Thank you for taking the time to provide us with your valuable feedback. We are delighted to hear that you are pleased with the quality of the deck work completed. However, we understand and sincerely apologize for the delays you experienced during the project. We recognize that time is precious, and any delay can be frustrating.

We take your feedback seriously and are currently reviewing our project management and scheduling processes to identify where improvements can be made to avoid similar situations in the future. Our goal is always to deliver not only exceptional quality but also to ensure that the process is as smooth and efficient as possible for our clients.

Thank you once again for choosing us for your decking needs. We value your trust and look forward to serving you better in the future.

Best regards,

Matt

It looks amazing

May 9, 2023

Tommy was so friendly and accommodating, he made sure to explain all of our options in great detail and helped us make the best choice for our needs. His team arrived on time and worked quickly and professionally to get the deck done in a timely manner. We chose to use pressure treated wood for the decking and it looks amazing. We love having the extra outdoor space and can’t wait to use it for entertaining and family gatherings. Big thanks to the ATX team!!

Anonymous
Verified

A great outdoor space

April 30, 2023

My family and I have been looking for the perfect deck for our home for some time now, and we finally found it with ATX Decks and the help of Tommy. We had the pleasure of having him build a custom deck from cedar wood for us. The whole process was great, from start to finish. We were able to choose a design that fit our home perfectly and Tommy was able to come up with a plan that worked with our budget. He was also very helpful in helping us decide what kind of materials to use, and he made sure that everything was up to code. We’re now enjoying our beautiful deck and having great outdoor gatherings. We’d highly recommend ATX Decks to anyone looking for a custom deck!

Anonymous
Verified

Give them a try!

April 15, 2023

ATX Decks recently built a large composite deck for our home. We had heard excellent things about Tommy and his team and wanted to give them a try. We couldn’t be happier with the results. The deck was built quickly and with great attention to detail. We love the way it looks and feel and it has been a great addition to our home. We would highly recommend ATX Decks for anyone looking for a quality deck built with great customer service.

Anonymous
Verified

Outstanding craftmanship

April 1, 2023

We recently had ATX Decks come out to replace our old deck with a new one and we couldn’t be happier with the result. Tommy was incredibly professional, knowledgeable, and friendly. He provided us with a detailed quote and timeline for the project and he was able to stick to the timeline even when there were unexpected delays. The craftsmanship of the deck was outstanding and we were really impressed with the finished product. We would highly recommend ATX Decks

Anonymous
Verified

Great to work with

March 17, 2023

ATX Decks did a awsome job on my new porch. They were really friendly and answered all of my questions. Tommy was really great to work with and made sure I was happy with everything.

Austin Harris
Verified

10/10

March 7, 2023

I used ATX Decks and they did a fantastic job on my deck. Tommy was really nice and knew what he was doing. I highly recommend them.

Maria Hernandez
Verified

Highest quality service

February 28, 2023

I’m so glad I chose ATX Decks as my decking contractor! From the moment I met the team, I could tell they were passionate about what they do and committed to providing the highest quality service. They took their time to carefully understand my family’s unique style and needs and then designed and installed a custom deck that completely exceeded our expectations. My family and I couldn’t be more pleased with the final result. ATX Decks is the only way to go if you’re looking for a decking contractor you can trust!

Aisha Khan
Verified

Not happy

February 20, 2023

I would have rated them higher if they actually showed up to do the job when we agreed to!!

Susan Angel Plaza
Verified

Response from Austin Deck Builders

Dear Suzanne,

We are truly sorry for the inconvenience and frustration caused by our failure to show up as scheduled. This is inexcusable, and we deeply regret the mix-up and subsequent miscommunication on our part. As Josie might have mentioned, an unfortunate mix-up involving customers with the same surname led to this oversight, which was compounded by our failure to address the issue promptly. This is far from the standard of service we aim to provide and not reflective of our values.

We understand the impact of our mistake and would like to make amends. We’re offering you a discount on your next project with us, hoping it can be a step towards rebuilding your trust in our services.

Once again, we apologize for the inconvenience we have caused. We are committed to learning from this mistake to ensure it does not happen again. Please let us know how we can further rectify this situation to your satisfaction.

Sincerely,

Matt

We love our new deck!

February 11, 2023

From the moment I spoke to Tommy, the owner, I knew I was in good hands. His knowledge and professionalism are second to none and he truly went above and beyond to make sure my deck was perfect. His team of skilled professionals were all extremely friendly and courteous, taking time to answer all my questions and address any concerns I had. The results speak for themselves – I’m absolutely delighted with my brand new deck! I wouldn’t hesitate to recommend ATX Decks to anyone looking for quality decking services. Thank you Tommy and your team!

Angela Nguyen
Verified

Beyond our expectations

February 2, 2023

I had the pleasure of working with ATX Decks recently and it was an amazing experience. From the start, the team was friendly, professional and dedicated to making sure that we got the deck of our dreams. What really impressed us was how quickly they got the job done and how they were able to create a custom deck that was even better than we expected. We can’t thank the team enough for making our vision come alive and giving us such a beautiful outdoor space to enjoy. If you’re looking for a top-notch decking contractor, you won’t be disappointed with their team.

Michael Lee
Verified

Exceptional customer service

January 24, 2023

ATX Decks is an outstanding decking company that delivers exceptional customer service and high-quality craftsmanship. The team was friendly, professional, and worked hard to make sure that everything was completed on time and within budget. I would definitely recommend this company to anyone looking for a beautiful custom deck.

Aliyah Davis
Verified

Knowledgeable and professional

January 17, 2023

ATX Decks exceeded my expectations with their professionalism and expertise. They designed and installed the perfect custom deck for my family, and we couldn’t be happier with the final product. Tommy, the owner, was incredibly knowledgeable and made sure that every aspect of the project was perfect. I would highly recommend this company!

Lauren Park
Verified

Highly recommend

January 10, 2023

I had the pleasure of working with ATX Decks for my outdoor living space project. From the initial consultation to the final walk-through, the team was amazing to work with. They listened to my needs and preferences and delivered a beautiful, custom deck that perfectly matched my style. I would definitely recommend this company to anyone looking for a top-notch decking contractor.

Antonio Gonzalez
Verified

High quality work

January 4, 2023

The team at ATX Decks was fantastic to work with. They went above and beyond to make sure that our new deck was exactly what we wanted. Their attention to detail was impeccable, and the final product exceeded our expectations. I would definitely recommend this company to anyone looking for a high-quality custom deck.

Emily Kim
Verified

Friendly and professional

December 20, 2022

ATX Decks created the perfect outdoor living space for my family. The team was friendly and professional, and they worked tirelessly to ensure that every detail was perfect. I couldn’t be happier with the final product. Thanks, ATX Decks!

Juan Ortiz
Verified

A beautiful custom deck

December 12, 2022

I absolutely loved working with ATX Decks! From start to finish Tommy was incredibly professional and really went the extra mile to make sure my project was perfect. Every detail was attended to and the end result was a beautiful custom deck that I’m so proud of. I highly recommend ATX Decks to anyone looking for a unique and quality deck, you won’t be disappointed!

Sarah Patel
Verified

Super happy with the results!

December 9, 2022

I had ATX Decks install my new deck and I couldn’t be happier. They were very professional and really know their stuff. Tommy is really easy to work with and really cares about his customers.

Fatima Ahmed

Amazing work

December 4, 2022

I had a really good experience with ATX Decks. They did a great job on my deck and were really friendly. Tommy was really helpful and made sure everything was perfect.

David Kim

Loving the results

November 28, 2022

ATX Decks was really great to work with. They did a great job on my deck and were really professional. Tommy was really helpful and made sure I was happy with everything.

Mónica González
Verified

A great team of experts

November 21, 2022

I’m so happy with my new deck from ATX Decks. They did a great job and were really friendly. Tommy was really knowledgeable and helped me choose the right materials for my deck.

James Johnson

Easy to work with, we love the results!

November 16, 2022

ATX Decks did a really good job on my new patio. They were really professional and easy to work with. Tommy was really helpful and answered all of my questions.

Kim Nguyen
Verified

So happy with the final product

November 10, 2022

I had an amazing experience with ATX Decks. I recently had them install my new deck, and I couldn’t be happier with the results! Tommy was incredibly knowledgeable and accommodating in helping me select the right materials for the project. He was so friendly and professional throughout the process and made sure I was comfortable with every decision we made. I’m so pleased with the final product – it’s a luxurious addition to my backyard that I’m sure I’ll be enjoying for years to come. Highly recommend them!

Carlos Rodriguez

My family loves our new space

November 4, 2022

As a homeowner, I was so pleased with the work that ATX Decks did on my new deck. From the initial meeting with Tommy to the final result, I was impressed by the friendly and professional service they provided. Tommy was so great to work with and he made sure that every detail was taken care of. He even came back to check in on the deck a few days later to make sure everything was up to standard. It was a pleasure to work with them and I couldn’t be happier with the end result.

Emily Davis
Verified

THANK YOU TOMMY!

October 28, 2022

I absolutely have to give a shout-out to ATX Decks! They did an outstanding job on my new deck and made the whole process effortless. Tommy was incredibly helpful and knowledgeable, taking the time to explain the various materials and helping me choose the one that would work best for my deck. He was also patient when I had to go back and forth between a few options, and ultimately, I am thrilled with the results! I would highly recommend ATX Decks for anyone looking to build a new deck.

Samantha Brown

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